All questions related to your profile and managing it

• How can I change my password? 421
• I play in several clubs, can I have a single login? 268
• I have a single account across several clubs, how do I choose which club to display? 210
• A family member wants to become a member, can I add them? 160
• How do I book for a family member? 11
• I've lost my password. How can I recover it? 259
• How do I change my profile photo and information? 29
• I have several accounts: how do I merge them into a single login? 21
• How do I change the site language? 24
• How do I set my personal access code? 24
• My data: download, leave the club, delete my account 18
• How do I become a club member online? 28

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 164
• Why are some cells pink on the board? 388
• How can I make a booking 949
• How can I book with a guest? 259
• How can I edit a booking? 205
• How can I delete a booking? 311
• All courts are occupied. Can I join the waiting list? 82
• What payment methods are available to me for a booking? 113
• How to create an open booking 54
• How to join an open match 44
• Where can I find the court access code (door code)? 22
• How do I withdraw from an open match? 24
• How do I view my booking history? 31
• How do I see the weekly schedule? 20
• How do I find and book at another club? 22

How do I register for a camp or a school?

• Sign up for a tennis lesson 112

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 23
• How do I pay for a booking with my wallet? 25
• How do I split the payment with my partner? 13
• How do I use my restaurant vouchers? 28
• How do I view and pay my invoices? 22
• How do I download my certificates? 16
• How do I send money from my wallet to another member? 18

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 23
• How do I join my club's WhatsApp groups? 21
• How do I take part in the Défi-Plugin (challenge tournament)? 28

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 11
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 16
• How do I choose the notifications I receive on my phone? 16
• Where can I find the messages sent by my club? 19

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 15

• Manage access 61
• Manage membership cards 46
• Manage clubhouse 28
• Manage restaurant credit 35
• Manage email sending 26
• Manage invoicing 26
• Manage member groups 25
• Manage registrations 33
• Manage special days 30
• Manage offers 25
• Manage online payments 27
• Manage billing regions 29
• Manage the club manager 25
• Manage challenge tournaments 24
• Manage RFID validation 32
• Manage general settings 28
• Setting up the accounts (general ledger) 16
• Configure EBICS: connect Plugin.ch to your bank 17
• Gate access log 18
• Manage multiple buildings 21

• Create a new court 29
• Manage court groups 47
• Manage booking periods 54
• Manage court usage 42
• List, edit, or delete a court 35
• Manage sports 19
• Close courts 25

• Create a new season 41
• Edit or delete a season 41
• Open the winter season by copying last season 24
• Link a sport to a season 27

• Manage recurrence authorizations 34
• Manage restrictions 36
• Manage subscription type 44
• Create booking prices: per session or per season 25
• Check rates with the rate grid 17
• Manage non-member and pay-as-you-go deductions 19
• Booking without a subscription: the guest subscription 19

• Create an item 38
• Assign an item to a member 33
• Edit or delete an item 18
• Delete an item assigned to a member 24
• Import linked items from Excel 24

• Display the member list 39
• Create a new member 54
• View a member's detailed information 42
• Display a member's operational data 36
• Manage member subscriptions 32
• Import member data 18
• Print member cards 17
• Print and export the member list 30
• Charge an item to a member or a group 29
• Link a member to a group 16
• Edit and delete a member 19
• Search for a member 22
• Managing duplicates: merging two profiles 21
• Managing units to be deducted: personalised hours and non-members 17
• Manage Swiss Tennis licenses 23
• Topping up a member's wallet 20
• Find and reactivate a removed member 17
• Issue a certificate for a member 17
• Managing families 15
• Handling erasure requests (GDPR) 18

• Add a new sponsor 31
• Invoice sponsors 33
• Re-invoice sponsors 24

• Assign and remove a role 29
• Roles and access: create and edit a role 28

• Activating the Lessons module 26
• Creating lesson items 27
• Create, edit, and delete a lesson 32
• Manage lesson groups 32
• Manage lesson enrollments 40
• Prerequisite 45
• Invoice and reminder texts 27
• Teachers' schedule 24
• Grouped payments of registrations (basket) 13
• Change the rate of a registration 24
• Copy a lesson for the next season 21

• Complete management of equipment rental 31

• Find old invoice groups (archives) 29
• Invoice considerations and display 33
• Create invoices 37
• Send invoices by email 30
• Manage payment reminders 20
• Print invoices 29
• List and search invoices 33
• Edit and delete invoices 33
• Invoicing a membership fee or an item: what's the difference? 18
• Automatic reminders for e-mail invoices 15
• Keeping the accounts with the general ledger 24
• Manage family discounts 17
• Import accounts from Excel 24
• Carry an overpayment over to the next invoice 17
• Transit accounts for online payments 25
• How invoice dates are calculated 18
• Annuler une facture ou une ligne déjà comptabilisée 38

• List of bank payments 29
• Processing via bank files 29
• Process a manual payment 31

• Process installments 34

• Managing bookings in the schedule 69
• Configure and use open matches 37
• Manage the set times 24
• Create a promo code and use it 23
• Refund a fixed-hour session that was released and taken again 20
• Moving a booking and creating a recurrence in the schedule 21
• Creating and managing recurrences 28
• The weekly view and the all-sports view 33
• The cash journal and the history of a booking 19
• Manage cash register prices 17
• Offering items with a booking 17
• Deleted bookings and deletion records 15
• Replace a player on a fixed hour 26
• A fixed hour cannot be added: nothing is displayed 22

• Manage automatic emails 33
• Sending bulk emails 28
• Manage messages 33
• History of sent emails 23
• Writing an e-mail with the editor 16
• Birthday and inactive member e-mails 19

• Manage challenge tournaments 26

• Enable partner search 30

• The statistics dashboard 42
• Invoicing bookings from the statistics 25

• Access the program 41
• Booking by a member 43

• Creating and configuring a lesson 38
• Sign up for a tennis lesson 39
• Managing registrations (administrator) 39
• Managing groups and the schedule 36
• Tennis lesson invoicing 37
• Invoicing check and Youth and Sport export 36

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 26
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 22
• Running the monthly payroll 19
• Entering a compensated absence (army, maternity, illness, accident) 27
• The 13th salary and holidays for hourly employees 19
• Paying salaries and reconciling them with the bank 16
• Correcting an approved payslip 24
• Salary certificates and annual lists 14

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 137
• How can I edit/cancel my booking if I don't have an account? 165